Support

On your device. TUG Co. has no accounts and no cloud saves. Progress and Gold stay on the device you play on and do not sync to other devices. If you delete the app without a device backup, progress and Gold are permanently lost. A regular device backup (iCloud or Google) is the way to keep them safe.

Only through a device backup and restore. If your new phone was restored from a backup of the old one, your progress comes along. There is no account or cloud transfer, so we cannot move or recover progress ourselves.

Gold purchases are consumable, like buying tokens at an arcade. Once Gold lands in your balance it lives in your save on the device. Store rules treat consumables as non-restorable, which is why there is no Restore Purchases surface. This is also why device backups matter.

If the store is still processing the purchase, the game will say so. No Gold is added until the store confirms, and you never need to buy again while a purchase is pending. If the store confirmed the charge and the Gold still has not arrived, email us with your store receipt and we will sort it out.

A hint reveals the next step of the puzzle's optimal solution, one step at a time. You get 3 free hints each day, refreshing at midnight UTC. Further hints cost Gold. Revealed steps are permanent for that puzzle and are shown again whenever you reopen it.

Yes. Every puzzle mode plays fully offline, including the Base campaign, Daily puzzles, Practice, and hints. Only purchasing Gold needs a connection.

Settings has a Reset progress option. It clears progress on this device. It cannot be undone, and it does not refund purchases, so treat it with care.